ARCANLIFE.COM Privacy Policy

Last Revised: September 2024

Your privacy and safety of your data is important to us. This Privacy Policy document describes types of information that is or may be collected, used or shared by ARCANLIFE.COM when you visit, use or make a purchases.
If you have any additional questions or require more information about our Privacy Policy or about how we handle user data and personal information, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please feel free to contact us, to withdraw your Cookie Consent, click here.

Definitions

Plus One Hospitality Group, LLC, dba Arcanlife ("POHG","we", or "us") respects your privacy.
This Privacy Policy describes the graphql.types of information we may collect from you when you visit the following website: www.arcanlife.com, all POHG-owned websites and domains, or use our mobile applications or use our other products and services that include an authorized link to this Privacy Policy (collectively, the “Services”), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.

Data we collect

We may collect personal information about you, meaning information that can uniquely identify you, from various sources, such as:
  • Directly from you when you use the Services, such as when you register for an account,
  • Social networks through which you may access the Services or otherwise interact with
  • Our parent, subsidiary, or other affiliated entities, service providers, business partners,
  • Contact information, such as name, postal address, email address, and phone number;
  • Demographic information, such as age, date of birth, gender, job information;
  • Login information, such as username and password; and
  • Payment and financial details, such as payment card or bank account number, expiration
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. In addition, if you access and use the Services on a mobile device and your mobile device’s
    • settings allow it, we may collect information about your real-time location. Please see the “Your Choices” section below for information regarding how to limit the location information that we may collect when you access and use the Services on a mobile device. We may enable you to log into the Services using a social media account, and if you do so you may be asked to grant us access to certain information from your social media profile, such as your friends or contacts lists, photographs, and updates. Social media networks operate independently from POHG, and we are not responsible for social media networks’ interfaces or
    privacy or security practices. Please refer to the privacy settings of the applicable social media platform or application to determine how you can manage the interactivity between POHG and your social media account.

    When you use the Services, we may also collect certain information by automated means, such as:

  • Cookies. A “cookie” is a text file that websites send to a visitor’s computer or other
  • Web Beacons. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, is
  • Locally Stored Objects. Certain features of the Services may use local shared objects (or
  • Third-party analytics tools (such as Google Analytics SDK, Pardot, SalesForce,
  • Information on actions taken when using the Services (such as page views and website
    • navigation patterns). The information we collect automatically is statistical data but may include personal information. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users. Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Privacy Policy.

    Following standard procedures of using log files, these files automatically log visits when you visit the Website, it may include information about your web browser, it may log some of the cookies that are installed on your device, IP address, ISP, time zone and time stamp, referring/exit pages, number of clicks. The purpose of this information is for analyzing trends, administering this website, tracking users' movement on this website, and gathering demographic information, and it's not linked to any information that is personally identifiable. Additionally, as you browse the Website, we may collect information about subpages you view.

    Sharing your Personal Information

    We don't share, sell, trade or rent any personally identifying information publicly or with third-parties, except when required to by law, if you violate our Terms of Use or where it helps us facilitate our Service. For example online store module may require third-party services like PayPal or other Payment Processors, we may also use stats services like Google Analytics, Facebook Pixel and more. Each of these services have their own Privacy Policy, for example: In order to provide certain features we may rely on other third party services like payment and accounting providers or services, support or communication providers and other services, we reserve right to not track how you interact with any of the provided services.

    We may collect and use Non-Personal Information to help us improve the Service, customize your experience and analyze use of the Service. This Privacy Policy does not limit our use or disclosure of collected Non-Personal Information. We reserve the right to collect, use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.

    Cookies and Beacons

    ARCANLIFE.COM uses "Cookies", which are small data files placed on your device only if your browser's settings allow it and may include information like unique ID, previously visited subpages on this Website and/or other information. Types of Cookies we may use: Session Cookies, Security Cookies or Preference Cookies. You can disable or erase cookies in your browser settings.

    General Data Protection Regulation (GDPR)

    The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.

    If you are a European resident, we are Data Controller of your data and you have the right to know how your personal information is processed, what we collected about you and to ask that this data to be corrected, updated, or deleted. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. Please contact us if you have any questions about your GDPR rights. For more information or complaints please contact your local data protection authority.

    Data Retention

    We retain collected information for as long as necessary to provide you with your requested service or unless and until you ask us to delete this information. Data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Customer passwords which we may store are is stored as a hash and original password cannot be recovered.

    Email Communication

    We may communicate with you by email or telephone in response to your inquiries or send you service-related announcements based on Personal Information you provide to us. We may also use your Personal Information to send you updates and other promotional communications if we received your agreement. If you no longer wish to receive those email updates, you may opt-out at anytime of receiving them by following the instructions included in each communication. Usually it's an "unsubscribe" link.

    Links To Other Websites

    Our Website may contain links to and from third party websites or services that are not operated by us. If you follow a link to any of these websites and you will be redirected to third part website, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies or practices. Please review the Privacy Policy of every website you visit before you submit any Personal Information to any of these websites.
    Some content or applications available through the Services, including advertisements, may be served by third parties. These third parties may use cookies, web beacons or other tracking technologies to collect information about you when you use the Services, such as your IP address, pages you visit, and when you view a page or open an email in which a tag is embedded. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content and for other purposes. We do not control these third parties’ tracking technologies or how they may be used. The information practices of these third parties are governed by their own privacy policies and are not covered by this Privacy Policy. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

    Promotional Communications and Advertisements

    If you do not want us to use your contact information to promote our own or third parties’ products or services, you can opt out by sending us an email stating your request to info@arcanlife.com. If you have received a promotional email from us, you can also opt out of receiving future promotional emails from us by following the unsubscribe instructions contained in such email. If you have received materials via the postal service from us and you send us an email to opt out of future mailings, please be sure to include in the email your name and mailing address exactly as they appear on such mailing. We will remove your name from our mailing list as soon as possible.

    CHILDREN UNDER THE AGE OF 13

    The Services are not directed to, and POHG does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at info@arcanlife.com.

    Childrens

    This Website does not address any individuals under the age of 18. By using the Website, you represent that you are at least 18 years of age.

    Do Not Track

    This Website does not alter its data collection and use practices when your browser sends Do Not Track signal

    Business Transfers

    In the event ARCANLIFE.COM, or substantially all of our assets, were acquired, or in the unlikely event that Arcanlife goes out of business or enters bankruptcy, your personal information would be one of the assets that is transferred or acquired by a third party which may continue to process your Personal Information. You acknowledge and consent that such transfers may occur, and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to use your personal information as set forth in this policy.

    Changes

    We reserve the right to update or modify this Privacy Policy at anytime without prior notice. We will post these changes on this page so please review this document each time before you provide us with any personal information. This Policy is effective as of 2024/07/28. Your continued use of the Website after seven (7) days of any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.

    Consent

    By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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